We have provided some important information regarding the use of your product in order to avoid any injury or damage. Most importantly, we want you to get the most out of your purchase.

Candles burn best in still air but if you can’t avoid draughts, turn the candle periodically to avoid uneven burning and possible smoking.

Use a candle snuffer or dipper to prevent wicks from drifting off centre and to help maximise the candle’s burn time.

Candles are sensitive to temperature and light. Avoid candles from fading, cracking and melting by storing your candles in a cool, dry place, away from direct sunlight, dust and fluorescent light. Store your candles in an upright position and don’t leave your candles in your car on a warm day.

Before lighting always trim the wick to 5mm and remove any wick debris for an even burn. To provide the cleanest burn possible and help prevent ‘mushrooming’, regularly trim the wicks and do not burn any candle for longer than the maximum recommended burn time. Always keep the wax free from debris and dust.

To get the maximum burn time from your candles, you need to set the candle memory by allowing the candle to burn until the pool of wax extends to the outside rim of the glass during each use.

Never burn a candle for longer than 3-4 hours at a time. Extinguish, allow it to cool and then relight. Never burn your candle to the end of the jar. Always leave approx 2cm of wax in your candle, which you can scoop out and place in a melt burner. Place your candle on a stable, level and heat resistant surface (your lid may be able to act as a buffer) and handle with care as container and wax may become hot.

In the unlikely event of a wax pool fire, do not use water. Either cover with a fire blanket or use a fire extinguisher. Never leave a burning candle unattended and keep out of reach of children and pets. Never burn candles on or near anything flammable.


Are scented candles safe?
A well-made and properly burned candle, whether scented or unscented, will burn cleanly and safely. There are no known health hazards associated with the use of scented candles. The ingredients approved for candle usage – whether fragrance or essential oils – do not release toxic chemicals. Customers must be aware however, of any personal health issues associated with certain scents and/or oils. All of our notes and ingredients are disclosed within each product listing. If you have a known sensitivity to specific fragrances, we recommend that you avoid purchasing candles with those particular scents.

What should I know about using candles safely?
Candles are safe when burned properly, responsibly and according to manufacturer directions, with you will find above and on the warning label on the bottom of each product. Nevertheless, it’s important to remember that a burning candle is an open flame, and thus a potential fire hazard if not monitored carefully. Never leave your burning candle unattended under any circumstances.

Are scented candles triggers for asthma or allergies?
Although scented candles are regularly used without any negative effects, it is always possible that a particular fragrance might trigger a negative reaction in sensitive individuals. Individuals with known sensitivities to specific fragrances may want to avoid candles of those scents. In addition, consumers should remember to burn all candles, whether scented or unscented, in a well-ventilated area.

Do you ‘triple scent’?
There is a maximum amount of fragrance that can be added to a candle before it no longer burns cleanly, properly or safely. Based on an out-dated notion that scented candles contained approximately 3% fragrance and/or essential oils, it is modern day practice that most contain the recommended maximum amount of 6-10% for soy wax, depending on the fragrance type. Some businesses use ’triple scented’ as a way to refer to the three types of notes in their scents - the base, middle and top notes. Each of Middletree’s fragrances contain top, middle and base notes, and are scented using the recommended maximum of 8-10%.

What causes a candle to smoke? What can I do to correct it?
A well made candle will create virtually no smoke when burning and cared for properly. If the wick becomes too long or you burn your candle in the presence of a draught, a small about of soot may appear from the flame as a visible wisp of smoke and/or leave a black mark on the side of the glass. Any candle will soot if the flame is disturbed. To avoid this, always trim the wick before every use and be sure to place candles away from draughts, vents or air currents. If a candle continually flickers or smokes, it is not burning properly and should be extinguished. Allow the candle to cool, trim the wick then relight.